Maintaining consistent product quality and quality processes can be challenging in today’s pharmaceutical manufacturing environments. Regulated industries such as the Pharmaceutical, Biotech and Life Sciences are required to maintain Good Manufacturing Practices (GMP) to meet regulatory requirements. Not only do you need to meet GMP requirements you must also be able to prove this to the regulatory agencies. With the complexity of manufacturing processes and increasing regulatory requirements a robust quality management system is needed.
GMP requirements (2l CFR parts 210 and 211), ISO standards, and industry best practices require pharmaceutical and biotechnology manufacturers, contract research organizations and lab services organizations to implement reliable quality management systems. FDA’s Guidance for Industry Quality Systems Approach to Pharmaceutical CGMP Regulations (September 2006) calls for a “comprehensive quality systems (QS) model” which integrates various aspects of the quality, manufacturing, and risk management using a holistic approach. Similar expectations are required of other national and international regulatory bodies and health authorities.
Using paper-based forms, disconnected systems, or manual processes to manage, track and report on quality issues and actions does not provide effective solutions for implementing harmonized, integrated quality management processes, which follow industry best practices.
Hundreds of pharmaceutical and biotechnology companies have turned to mazzy grace software as their solution for quality management. NOVA-QMS enables your organization to ensure compliance, improve quality and reduce costs by centralizing and integrating all quality processes, including management and reporting of deviations, customer complaints, supplier quality, internal and external audits, change control, corrective and preventive actions (CAPA), preventive maintenance and calibration, training management, document management and others.
NOVATEK provides the unique capability to manage all issues, actions, and changes in a centralized and integrated system. Automated workflow and configurable business rules ensure processes are followed, while reporting provides reliable information upon request to support decision-making and improve cycle times.
- Ensure compliance with 21 CFR Part 11, 21 CFR Part 210, 211, and ISO standards
- Implement a closed-loop quality system consistent with FDA thinking and industry best practices
- Maintain high quality levels while conducting manufacturing operations across outsourced sites and supply chain partners
- Reduce costs incurred by re-works, scrap, and process down times
- Increase product quality and support efforts to enhance brand equity
- Reduce cycle time and increase time to market
- Adapt quickly to manufacturing changes and reduce time-to-market
- Robust architecture allows you the flexibility to use the entire integrated solution or individual systems
- Reduces risks associated with manual processes
- Integrates seamlessly with other ERP, Document Management, LIMS, MES and other systems
- Robust reporting capabilities that includes a suite of reporting and trending tools.
- Proven ROI
The success of a company’s quality management system will be determined not just by the initial implementation, but also by the company’s ability to enact changes easily and seamlessly. NOVATEK is fully configurable to adapt to your company’s specific business needs, providing flexibility, as well as scalability, to support changes to fields, forms, workflows, and business rules and the ability to add future applications.
An effective and compliant quality management system requires that deviations, out of specifications (OOS), errors, and other events are recorded, assessed for product impact, and investigated to determine root cause. ISO, GMP, and other quality standards present strict guidelines that require organizations to follow procedures and establish controls surrounding the deviation management and corrective and preventive action processes.
Key challenges for many companies using paper based processes, disconnected databases, or modules of an ERP system have been to ensure that events are accounted for and processed efficiently and consistently Stagnated deviations, lab investigations, and other errors delay product release and cost the organization time, as well as money, by interrupting production and distracting resources. Lack of consistency around investigation and root- cause analysis processes, leave room for error, and increase the likelihood of repeat problems.
Implementing robust systems to manage deviations, investigations, and resulting corrective action processes reduces the cost of quality, improves productivity, and decreases time to market. Deviation and investigation management is an important component of the overall quality management system, and therefore requires an integrated and closed-loop approach.
mazzy grace addresses these challenges and enables your organization to manage all deviations, out of specifications and other events in a centralized system your .With mazzy grace, your organization will ensure compliance while your employees become more productive as they access records from a user friendly, web-based interface, completely eliminating paper based forms.
mazzy grace ensures zero “missing in action” deviations, improves impact assessment, and automates workflow, enabling your organization to reduce deviation cycle time and improve quality. Integration to your existing EPR and MES systems streamlines the production process to improve batch release without requiring any software customization.
Pharmaceutical and biotechnology companies must record, track, and trend customer complaints according to Good Manufacturing Practices (GMPs) defined in 21 CFR Parts 210 and 211. In addition to indicating a failure in an organization’s quality system, a customer complaint may also indicate that there are potential product safety issues.
Leading pharmaceutical and biotechnology companies are taking a global approach to customer complaint handling. In addition to investigating complaints, companies must also analyze them for report-ability to health authorities in the case of adverse events. Actions by the FDA have indicated that consolidated reporting of complaints and adverse events is required. As a result, companies require scalable and flexible management systems that enable them to implement complaint handling and adverse event reporting processes.
mazzy grace software enables pharmaceutical and biotechnology companies to effectively implement a global and consolidated approach to managing customer complaints and adverse event reporting. mazzy grace ensures compliance, reduces product safety risk, and streamlines workflow processes. The system integrates complaint handling and adverse event reporting into the overall quality management system, allowing users to benefit from a single interface and eliminating the need for complex and costly custom integration.
mazzy grace enables your company to centralize complaint intake from call centers, distributors, sales, and quality management functions. Integration with ERP systems such as SAP, JDE, Oracle, and others, provides direct look-up of and linking to master product information to improve accuracy and streamline operations.
mazzy grace’s workflow assigns and monitors investigations and root cause analysis steps, while its escalates any complaints or adverse event reports that are significant in nature or falling behind schedule. We additionally provide response letters, and support printing and reading of bar code labels.
Audits monitor critical processes, identify gaps, and stimulate companies to improve quality. An audit management system is a critical tool for the efficient management of workflow, tracking of observations and resulting corrective actions associated with company internal audits as well as with supplier audits and regulatory inspections.
Many companies have numerous auditing groups that perform dozens of types of audits. As a result, companies have a variety of systems in place, which are not integrated as part of the broader quality management and compliance management system. This results in additional costs and missed opportunities to improve quality as well as to reduce risk of regulatory compliance issues.
mazzy grace software enables companies to improve quality, reduce costs, and identify operational risks by facilitating the full lifecycle management of audits and helping to ensure that findings are resolved in a timely and effective manner.
mazzy grace enables your organization to take an integrated approach to its audit management and support all audit programs using a best practices approach.
mazzy grace is an effective tool for managing any type of audit including:
- Business Conduct Standards
- Clinical Support Audits
- Computer Related System Validation Audits
- Contractor Compliance Assessment
- Internal Quality Audits
- Risk Assessments
- Internal Controls
- Contractor / Supplier / Vendor
- Third party (FDA, ISO, other health)
- Site Audits
- Pre-Clinical Studies
- Internal Facility Projects
- Method Validation Audits
- EH&S Audits
mazzy grace helps auditors to plan and execute audits more efficiently by providing an integrated tracking system and a powerful workflow that automates all steps in the audit lifecycle, including scheduling, preparation, auditing, report approval, report issuance, response, and corrective action tracking.
mazzy grace’s unique Audit Manager standardizes audits and increases auditor efficiency by providing online questionnaires and templates, performing scoring, and empowering audit team members to download their assigned audits to document results and findings offline. Audit reports can be produced directly from the mazzy grace system eliminating time consuming paper-based processes.
Best practices and industry standards, as well as regulations imposed by regulatory bodies, require companies to demonstrate control over change management. Change control systems must ensure consistent procedures and informed decision-making by qualified individuals as well as assure traceability back to the justifications behind the change process.
Despite the economic benefits, the vast and complex nature of change control procedures has caused many companies to struggle with implementing a global change management system. As a result, many companies use a collection of disconnected manual systems, spreadsheets and databases, which results in duplicate data, data errors, and delays.
The mazzy grace Change Control Software enables companies to improve efficiency, increase control, and reduce defects as a result of implementing a cohesive change control program, which integrates with other components of the quality management system. mazzy grace is the only change control solution designed to be flexible enough to manage all types of change using one centralized system.
- Documents (SOPs, Protocols)
- Computer Systems
- Supplier changes
- Emergency Changes
- Labeling & Packaging
- EH&S Changes
mazzy grace provides your organization with enforcement of standardized change control procedures, while also allowing flexibility to meet specific workflow steps based on the type of change. mazzy grace’s workflow routes change control records through the applicable impact assessment, review, approval, and implementation stages based on specific details of the change. mazzy grace ensures appropriate parties are notified of proposed changes, assigns necessary tasks, and automatically schedules approvals based on change type, impact, priority, and any other criteria.
mazzy graces integrates with ERP, equipment inventory, MES systems, and other systems to retrieve mater data. IT also provides direct integration with document management systems enabling users to link content objects, check objects in or out, and review all relevant document history.
In addition to managing the change control process, NOVATEK enables your organization to manage all related tasks and actions that are involved with the change, including impact assessments, implementation items, regulatory notifications or approvals, and post implementation actions, such as stability studies or effectiveness checks.
Corrective Action and Preventive Action (CAPA) management is the main hub of an organization’s quality management system (QMS). FDA, ISO, EMEA, and other regulations and standards expect a systematic approach to managing CAPAs. Organizations must log events and problems, investigate them to determine root cause, propose corrective and preventive action plans, track and manage individual actions, and measure effectiveness to ensure the root cause has been eliminated.
Managing a CAPA program as part of the broader quality management system improves the tracking and trending of key quality drivers and resulting actions. While many organizations strive to implement this approach, only those with an effective quality management software system that implements a holistic CAPA approach are able to truly do so.
mazzy grace software enables companies to improve quality, reduce costs, and meet compliance requirements by automating and centralizing the CAPA process using an integrated approach. mazzy grace manages CAPAs originating from any source, and enables organizations to integrate and relate investigation and corrective action processes.
The flexible mazzy grace architecture enables your organization to log any problem and manage all related investigation tasks and actions. Investigation “tasks” are assigned to investigators who access and update them from their personalized dashboards. mazzy grace improves the collaboration process by enabling investigation teams to share results and use drill-down selection tools to walk through root cause analysis steps. Electronic workflow management controls the process and improves timeliness of all CAPA plan development, approval, implementation, verification and effectiveness.
mazzy grace monitors key milestone dates to ensure investigations and CAPAs are closed on time and escalates latent issues based on simple to complex conditional logic. The system also improves the reporting and trending processes with built-in, easy-to-use search tools and integrated reporting that provides managers the critical quality information necessary to make confident GMP decisions.
Assurance that employees are appropriately trained is an integral part of an organization’s quality management system. Unfortunately, managing training requirements is a labor intensive and error prone process. Mismanagement can lead to compliance challenges and deviations.
Companies need to know that their employees are performing functions in accordance with their qualifications and according to procedures and industry regulations. This requires a structured training management system that enables systematic training assignment and follow-up.
Nova-QMS software and the mazzy grace Training Management system enable your organization to reduce risk and increase employee productivity by improving management of corporate-wide training policies and requirements. mazzy grace provides a centralized, fully-automated, and electronic training management software system that enables your company to improve control over its operations.
As part of the mazzy grace platform, training tracking and reporting are performed in the same mazzy grace interface as other quality and regulatory compliance functions such as CAPA, change control, audit, and customer complaints.
- Curriculum Management: Using NOVATEK Training Manager, your organization can define training curriculum and related training requirements, including classes, SOPs, and other topics that must be completed to satisfy each requisite for any job function or role.
- Automated Scheduling: Training records are automatically created in the mazzy grace system for an employee when he or she is hired, when training is about to expire, or when a change, such as an SOP change requires re-training.
- Integrated Training Workflow and Tracking: Employees access their training requirements from a user friendly dashboard and are notified when training is required and before expiration.
- Escalation: When training requirements are not completed on time, the employee, management, and quality assurance may be notified based on a pre-defined and fully configurable escalation path.
- Integrated CAPA and Change Control: Affected training requirements may be specified when processing CAPA and change control records. The mazzy grace Training Manager automatically creates new training records and assigns them to employees based on their job function when the CAPA or change control has been approved.
- Assured compliance: Managers can easily identify the team members that are in danger of falling out of compliance with training requirements using on-line dashboards and easy-to-use search tools.
Document management and document control are important parts of an organization’s quality operations. Good Manufacturing Practices (GMP), FDA regulations, ISO requirements and other governing regulations and standards require that companies manage document versions, control which documents are available to employees, and ensure that appropriate change control procedures are followed when revising documents.
Many organizations employ a conglomeration of systems ranging from manual processes to legacy or point solutions. As a result, companies struggle to achieve a collaborative and controlled work environment. Many incur high costs related to managing documents and other content while concurrently facing compliance and operational risks.
mazzy grace enables companies to reduce costs of compliance and increase control over their operations by providing globally scalable solutions for fully integrated Quality Management Systems (QMS) and Electronic Document Management Systems. The mazzy grace Document Management System provides companies in quality management environments with a comprehensive document management system.
mazzy grace enables employees to access controlled documents and perform all lifecycle management activities from an integrated mazzy grace system. The mazzy grace solution reduces costs and increases productivity by presenting a consolidated system for all quality management and document management needs, while allowing organizations to use best-in-class software for both functions.
Document Management Applications
- SOPs, policies, work instructions
- Batch records
- Certificates of Analysis (COAs)
- Regulatory submissions
- Regulatory correspondence
- CAPA objective evidence
- Documentation related to change control
- Validation documentation
- Manuals, instructions
- Employee training and qualification records
- Project documentation
- Investigation documents, photographs, etc.
- Contractor batch records, quality records
- Audit reports and follow-ups